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	A year in review


	Index

		Journalistic lifelines – BBC World Service News

		Making a global impression – internet services

		Real life stories – landmark programmes from BBC World Service

		Output and performance measures
		1	Audience Size
		2	Short Wave Audibility
		3	Staff Numbers (World Service Broadcasting)
		4	Hours of Output per Member of Staff per Week
		5	Revenue Earning

		Listening to voices, getting the message – BBC Monitoring

		Using communications to support development – BBC World Service Trust

Special programmes

BBC Indonesian service

World Business Report

World Service’s drama



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