Writing: Filling in a form

Ruth O'Donnell: My name's [Indistinct: Ruth O'Donnell], I'm mobile toilet cleaner for Street Scene.

Each day we go to certain toilets, so we put the name of the toilets at the top, date, week commencing, what week we start it, and then Monday.

We have to check the light systems, make sure every bulb's in place, make sure nothing's broken in the toilets.

It's important to get it right so that, like, if anybody comes to me and says the light bulb's been out for four or five months, I can turn round and say, "Well, I told you about that in June."

Female Hotel Receptionist: Edwards?

So I'll just need you to fill some details for me.

What I need is your surname, forename, private address, postcode, your email address, phone number and signature here and there, please.

Female Hotel Receptionist: It is important mostly because if something happens to the guest, we will have some number which we'll contact, or some address.

Male Engineer with short fair hair: As an engineer I've got to fill in forms all the time.

For example, this is a form I use every day, which is a job sheet.

It'll tell me what I have to do, and then I'll fill it in to say I've done it, how long it takes me, my signature, and write down what I've done to rectify the fault.