Eral: My name is Eral, I'm a residential support worker.
listening would be relevant for me because the work I do and the nature of my job I could find myself being in court I.e for not listening or writing something which is not correct or as it was told.
Narrator - Narrator: Good morning [Indistinct].
For tomorrow night and for how many person is it going to be?
For two people, just a moment please.
Receptionist: When it is about the check-in, of course you have to listen to the guest's surname and then you have to double check.
For example, like how many nights you are staying with us?
Male in light coloured shirt: There are different types of listening.
There's listening for pleasure, like we've got customers over here listening to the units.
There's listening for information, if the customer asks you a question and they want the answer to the question or instructions.
And then there's listening in conversations like you do if you're having a chat with a member of staff.
Male in light coloured shirt: Have you sold any this week so far?
Worker: I think about three PPG's.
Listening is different, depending on the situation you're in. When listening face-to-face, look for body language and gestures. When listening on the phone, tone of voice can be key to understanding the other person.
Quick tips for tutors
Types of listening includes:
- Listening to instructions
- Following a narrative
- Listening for detail
- Checking and asking for clarification
Downloadable Factsheets
Entry 3 - Listening to instructions
How to improve your listening skills - including observing gestures and expressions.
Level 1 - Listening in care
How to listen in care situations so that the speaker feels understood and valued.
Level 1 - Listening in different situations
How to listen in a large group, face to face or on the telephone.
Level 1 - Listening to instructions and making links
How to follow instructions and make links between words and phrases.
Level 1 - What is listening?
Understanding the importance of listening and the different situations where listening skills are needed.
Downloadable Worksheets
Entry 1 & 2 - Listen and draw
An activity in listening to a description of something and then drawing it.
Entry 3 - Checking instructions
Practice your listening skills by thinking of questions to ask if you’ve misheard a speaker.
Entry 3 - Listening to safety instructions
Listen to safety instructions and identify the speaker, situation and audience.
Level 1 - Bathing a patient: Listening for information
Listen to instructions on how to bathe a patient and answer questions to show you’ve understood.
Level 1 - Giving out drugs in a care home: Listening for information
Listen to information on providing drugs to patients in a care home.
Level 1 - Security on the ward: Listening for information
Listen to advice about security on a hospital ward and answer questions to show your understanding.
Audio
Safety instructions
Bathing a patient: listening for information
Giving out drugs in a care home
Security on the ward
