This clip is from the series: Skillswise - Writing
Female Hotel worker with long dark hair: We write lots of different letters to guests.
If they're a long-stay guest, which is here more than four days, then we put a letter in their room.
To, like, personalise it, we have to sort of change the dates, their name, we sign the letter at the end.
Charlotte: As a florist we use letters to write to clients to give them information.
It's important that we get the formatting right, so that we create a good impression, and use the correct terms.
So here I've written our address in the top right hand corner, and then I've put their address in the top left.
I've also, underneath it, put the date, and then I've signed it off in the correct terms, using 'yours sincerely' because I've used her first name when addressing her at the beginning.
Why learn how to write a letter?
You'll learn how to write letters to friends, job applications, letters of complaint and letters to a school.
Quick tips for tutors
Writing a letter includes:
- Planning a letter
- Formal and informal letters
- Writing emails
Downloadable Factsheets
Entry 3 - Planning a letter
How to plan a letter.
Entry 3 - Writing formal and informal letters
Understanding the difference between a formal and an informal letter.
Level 1 - Writing formal letters
How to write formal letters.
Level 1 - Writing an email
How to write an email.
Level 1 - Using sticky notes to plan a letter
Tips on using sticky notes to plan your letter.
Downloadable Worksheets
Entry 3 - Ordering your ideas
Exercise in ordering your ideas, using sticky notes to identify points
Level 1 - Planning a letter using sticky notes
Exercise in planning a letter
Level 1 - Writing a letter of complaint
Exercise in writing a letter of complaint
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How to deal with poor customer service. video
BBC Watchdog's Professor Margaret Griffiths explains what to do if you have received poor service from a company.
What are your rights if a company goes bust? video
If you have ordered goods from a company that goes bust, what are your rights?
