Worker: That's £4.50 a copy.
Woman in black and white clothing: Okay.
Man in white safety helmet: They need to be 300 away [Indistinct].
Woman with blonde hair: And would you be interested in any beauty services as well?
Man with light shirt and tie: In this job you're dealing with customers and general enquiries about everything.
How long's the next bus gonna be?
Why is the delay?
How long does it take to get to Manchester?
So you have to be a good communicator and a good listener.
Coordinator: One of the tips that I have picked up being a coordinator on line five is encouraging them to repeat back to me what I've asked them to make sure that they understand what I'm asking them.
Man in checked shirt: Do you have a vacancy for the Wednesday the eighth please?
Receptionist: Just a moment please.
Man in checked shirt: Just for one night.
Receptionist: One night, yeah let me see.
Members of Armed Forces: I think communication skills are very important.
To the left there we've got a class three Logistician on the radio.
Radio communication: Could you find out off one of the class twos how much AM2 [Indistinct] we have on the RSP.
Members of Armed Forces: He's listening to orders being given over the radio.
he then has to interpret those orders, write them down in a fashion that the others can understand.
if they get it wrong it has massive implications.
Why learn about communication skills?
Become better at expressing your ideas confidently and clearly, as well as listening and responding to other people.
Quick tips for tutors
Communication skills includes:
- Giving and responding to opinions
- Taking part in a discussion
- Making an enquiry
- Phoning for information
Downloadable Factsheets
Entry 3 - Giving your opinion
How to express your ideas and share opinions in formal and informal situations.
Level 1 - Listening and responding
How to express your ideas clearly and take part in a successful conversation.
Level 1 - Making a complex enquiry
How to give information in order to get information and how to plan a strategy for this.
Downloadable Worksheets
Entry 3 - Joining in a discussion
Exercise in joining in a debate and responding to others’ views.
Entry 3 - Having your say
Exercise in understanding how ideas can be organised to give a strong opinion.
Level 1 - Phoning for information
Exercise in developing a strategy to make a phone call and get information.
Level 1 - Responding to opinions
Exercise in listening to a person’s point of view and how to respond.
Audio
Joining in a discussion: Giving an opinion on computer games
Phoning for information: Making a phone call
Responding to opinions: Giving an opinion on digital music
More videos on this topic
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Nuisance calls. video
Learn how to stop receiving nuisance calls
