1 of 7 BA was forced to ground more than 100 flights and faced cancelling 550 flights on Friday after ground staff staged wildcat strike action in support of sacked catering workers.
2 of 7 An estimated 1,000 passengers spent the night in the airport.
3 of 7 British Airways has unreservedly apologised and said it will consider compensation on a case-by-case basis.
4 of 7 Customers are being offered refunds or rebooking as Heathrow staff try and get travellers on other flights.
5 of 7 Many passengers complained that they were kept poorly informed by BA and airport staff.
6 of 7 British Airways has said there is going to be significant disruption for several days to come.
7 of 7 Some of those who stayed the night slept in a marquee and were provided with sleep rolls, blankets and food.
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